Covid-19 safety measures

Mon 12th Apr

 
The following policy lays out the temporary changes made to our business during the ongoing coronavirus pandemic in order to maximise safety for all of our guests and staff, whilst offering the same quality of food, service and experience we pride ourselves on.
 
Changes to Service Times and Tables
We have removed several tables in order to meet social distancing guidelines. All tables are now spaced at least 1+ metre apart.
We have adopted separate entrance and exit doors where possible and will direct you along our one-way systems marked by floor vinyls and new signage.
Perspex screens have been installed in our bar areas and entrance podiums.
We request all bookings be kept to 6 people/ 2 households.
On arrival to the restaurant please remember to ‘check-in’ using the QR code on posters displayed and NHS Track & Trace App.
All outside tables and within our parlour bar is table service so please stay seated and a member of staff will come to you.
 
Increased Cleaning and Hygiene Procedures
We kindly ask that if guests are feeling unwell or show signs/symptoms of Covid-19, that they do not attend their booking.
All staff have completed robust Covid safety training modules on FLOW our online training platform.
Guests will be asked to use our hand sanitiser on arrival and there will be hand sanitiser station throughout the building.
Guests are kindly reminded to wear a face covering whilst moving around the restaurant or using our indoor areas. 
All front of house staff will be wearing face masks.
All staff will wash their hands upon entry to the building and regularly throughout the shift, as well as using sanitiser frequently between each interaction with a table.
We will attempt to clear as many items from your table in one visit as possible and may ask you to pass plates or glasses to help us comply with distancing guidelines.
Customer will view our menus via a QR code on their mobile phones and we will have menus that can be sanitised or single-use menus for those without phones.
Dedicated members of staff will be on hand to frequently sanitise all key touch points including tables, work surfaces, door knobs, key codes, computer screens, phones, handrails and toilets.
Dining tables will be sanitised between uses and unlaid. Any condiments are prepared to order and salt & pepper grinders will be sanitised after each use
We will be using high-quality disposable napkins instead of linen.