Covid-19 safety measures

Mon 17th May

 
The following policy lays out the temporary changes made to our business during the ongoing coronavirus pandemic in order to maximise the safety of all of our guests and staff, whilst offering the same quality of food, service and experience we pride ourselves on.
 
Changes to Service Times and Tables 
• We have removed several tables in order to meet social distancing guidelines. All tables are now spaced at least 1 metre apart. 
• We have adopted separate entrance and exit doors where possible and will direct you along our one-way systems marked by floor vinyl’s and new signage. 
• Perspex screens have been installed in our bar areas and entrance podiums. 
• On arrival to the restaurant please remember to ‘check in’ using the QR code on posters displayed and NHS Track & Trace App. All guests must check in or leave their contact details. 
• All of our outside tables and those within our parlour bar are for table service so please stay seated and a member of staff will come to you. 
 
Increased Cleaning and Hygiene Procedures 
• We kindly ask that if guests are feeling unwell or show signs/ symptoms for covid 19 that they do not attend their booking. 
• Guests are kindly reminded to wear face coverings whilst moving round the restaurant. 
• All staff have completed robust covid-safety training modules on FLOW, our online training platform. 
• Guests will be asked to use our hand sanitiser on arrival an there will be hand sanitiser stations throughout the building. 
• All front of house staff will be wearing face masks. 
• All employees are issued with lateral flow tests to carry out twice weekly before coming to work.
• All staff will wash their hands upon entry to the building and regularly throughout the shift, as well as using sanitiser frequently between each interaction with a table. 
• Front of house staff will attempt to clear as many items from your table in one visit as possible and may ask you to pass plates or glasses to help us comply with distancing guidelines. 
• You will be able to view our menus via a QR code on your mobile phones. We will also have menus that can be sanitised or single use menus for those without phones. 
• Dedicated members of staff will be on hand to frequently sanitise all key touch points including tables, work surfaces, door knobs, key codes, computer screens, phones, handrails and toilets.